Returns and Refunds

We understand that sometimes products need to be returned. Whether your item has developed a fault or was damaged, If you need to complete a return please contact us first with your order ID and a summary of the problem, once instructed please return your items to

PO BOX 215
Seven Hills, NSW, 1730

In the event that a return is needed because of our error or a faulty product we will pay for the return shipping.

Once we receive the returned item we will either refund your order in full or resend you out a replacement depending on what you prefer.

If you are returning or cancelling an order for any reason other then a fault for example a change of mind or you ordered the wrong battery, then you will need to return the product in an unused condition complete with all accessories and packaging within 30 days of purchase and a restocking fee of 20% will apply. The remaining amount will be refunded minus the original postage cost.

We do not provide refunds for special orders or products that need to be ordered from our suppliers specifically on your behalf (EG bulk quantities of batteries, or special one off batteries not stocked by us). So please ensure you are ordering the correct battery.